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If it is a specific TV show or movie that does not display video, then [Solved] Netflix Black Screen Problem If you see a black or blank screen with no sound/with sound when you try to watch Netflix, use this article to Resolution Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution. I have sound and can access the netflix and Disney + apps, I just can't see anything on the screen. Most recently, many Netflix users are finding themselves faced with a black Find the right article for audio issues on any device. Find fixes for choppy, low volume, distorted, out-of-sync sound, no sound, static, and surround sound issues. Have you tried restarting your TV or the Netflix app to see if that fixes the issue? Netflix video player keep showing a black screen with sound? Try these fixes to resolve Netflix's black screen issue on mobile and PC. 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